“It’s still not fixed?” might be the first thing you’re thinking and it seems that the repair people share my irritation over this situation.
Since I griped last week to the online support people, I received another phone call by the field guy (Josh). He said he would pay a visit on Friday which was perfect, Somara and I had the day off. What was even better was Josh’s punctuality, he said 9 AM and he showed up a couple minutes earlier!
I showed him the treadmill, explained what Somara had to do and gave the rundown on what led up to its failure. Josh plugged it in, tried to make it go 1 mph…dead. He took the cover off, looked over the motor and controller; knew exactly what failed…the motor. I learned how it worked too: there’s a small belt the motor turns for the belt I run on (obviously, duh!) but the small one breaks a light pipe to confirm what the controller dictates (speed or rate). Currently, the motor is burned out and the LED on the controller is solid when it should be blinking, it’s kaput also. So he will report back to ProForm that both parts are needed. Good thing I am under warranty, each costs close to what I paid for: $800. I really don’t think the solution is to buy a new treadmill every 200 miles neither, they’re hard to scrap.
Josh assured me it’s 99 percent likely not my fault. However, we’re getting a surge protector for my treadmill once it’s repaired. Then I’m getting the extended as per Consumer Reports‘ wisdom: if the plan costs less than a standard repair, buy it.