AppleCare is the official name for Apple’s technical support and on this day, I reported to training to get started as a PowerBook agent. Why PowerBook? I chalk it up to good luck but I think owning a PowerBook 140 had something to do with it.
For the next two weeks I was in a class with about a dozen other people learning the ropes: how to troubleshoot, how to use Apple’s tools for the job, and whatever. I remember being so nervous because it took me four interviews to finally achieve this position. My past failures pointed out to me that despite all the compliments I used to receive at DG and GDW, I didn’t know squat compared to the seasoned vets taking calls.
Two people from my class remain with Apple. One guy is really nice and I communicate with him occasionally over matters involving on-site repairs. The other is relatively famous for his contributions in User Interface (UI) designs; so well-known that when he quit Palm to rejoin Apple, it made the trade papers.
Things worked out in the long run thanks to my excitement and perseverance.