Currently, I’m building a special diorama in my cubicle at work surrounding the Playmobil rock stage I bought with my GWD winnings a couple years ago. When I discovered that the key piece, its sound and lights generator, had a busted button, I was bummed. A nice co-worker took it apart with the hope we could reset the affected button. No dice, the soldered area was at fault.
I looked up the part number from the instructions and wrote to Playmobil via their Web portal. Within an hour I received an e-mail saying to call a toll free number, give the part number, I would be told the price plus $2.50 shipping. During my lunch hour I called, made contact with a representative. I explained what I wanted and gave the part number. To my surprise, the rep is sending the key element for free! I objected at first saying, but this toy was discontinued a couple years ago, I just got around to opening it, I expect to pay. Nope. Playmobil wanted me to be satisfied. Well…I always had been. Now I’m a stronger advocate for them and I need to share this experience with the best place to buy Playmobil sets and accessories in Austin, Terra Toys.