Last month I upgraded to their fiber because I trusted them not to lie, but they did. My bill didn’t come down very much, four bucks. The real kicker is their fiber product not even being close to their landlines. Traditionally AT&T has a reputation of 99.999% reliability with this; meaning on average, your landline will only be offline for five minutes a year. It isn’t very impressive given that landlines have been around for over a century.
Fiber is a whole other and hugely shitty story. I had it installed in mid-June. From day one it was awful. I had to have a tech come out the next day since the first tech didn’t explain all the changes well; I even wondered if he had a clue on what the hell he was installing. Then the fiber tended to go offline frequently. How did I know? Easily, when the light on the router would blink or turn red…often! Plus, I could tap into the router and see the IP (address) was gone.
In AT&T’s defense, it did improve by July yet I started a log to track when it crapped out and this happened most often when I wanted to watch TV.
Fed up with being offline for approximately 58 hours this July, today I started a chat with AT&T support. Explained the gist of my problems and asked nicely if I could have the bill reduced over the outages; according to my math, it was a mere $6-7. Nope. The rep said there was no record of the fiber being offline neither. I countered, when the light is red or blinking, it’s down, not my imagination. Meanwhile, I decided to investigate the status of Google fiber. It’s finally here! As AT&T dug in its heels I let them know, “Forget it. I’m leaving for Google and tell your bosses how shitty their product is.” I felt for the person on the other end, if there really was one. Given how greedy AT&T is, they’ll double down on AI while continuing to push Seventies Tech at 21st Century prices to keep enriching the shareholders instead of improving their product. You know, the Biz 101 horse shit that Kapitalism claims they learned despite following the gospel of Neutron Jack. I forgot how they would rather piss away millions on lobbying to keep a monopoly, waste millions on stupid shit like stadium naming rights and air their lame commercials every five minutes on traditional TV…as if you have a choice in Amerika.
No longer a problem come August 5, 2023! I can tell I’m not alone, the Google vans are showing up in my neighborhood already! Suck it AT&T!