I made the shift last month and have never looked back after 20-plus years of enduring AT&T. It was perfect until Monday night when it went down while I was watching TV. I let it be because it was getting close to bed time and Tuesday was going to be nuts with all the car stuff. I did double check everything I could control on Tuesday morning but nothing changed so I contacted Google. The earliest appointment with a Tech was the following morning. I took it and scheduled a half-day from work.
Wednesday (today) is trash day and while I was moving the container to the curb, I finally found the problem. Some asshole opened the Google Fiber box and disconnected the two transceivers. I felt super, super stupid. I failed to understand the red light on the port in the kitchen (optical) to be the box. My service rebounded immediately after plugging the two transceivers back in. The Tech was kind enough to test both pieces of hardware to ensure no damage and then he locked down the fiber box.
Who? How? What? I have no idea nor clue. It could’ve been the nearby teenagers being teenagers since their moral compasses continue to be a work in progress. I dread it’s the next door neighbor I reported to the city for watering outside the restricted times given we’re at Stage Two for the drought; it did rain today though.
If this is the worst my Google Fiber experience gets, I stand by it to the ends of the Earth. Meanwhile, AT&T is bugging me about their hardware they’re too stupid to pick up from their store.